CRM Consultant

Job Goal:

At ScaleFocus we aim high. We share your enthusiasm for:

  • Being a part of a a leading solution integrator of SAP products and services in Bulgaria and is expanding its SAP offerings in Europe which unfold its SAP capabilities with cloud SAP C/4HANA solutions and in more particular: SAP Sales Cloud, SAP Marketing Cloud and SAP Service Cloud
  • Working with clients to elicit requirements, defining user experience needs and effectively communicating those requirements to the technical team
  • Enabling the transformation and performance improvement of the sales and marketing processes in various enterprises
  • Structuring, analyzing and documenting companies’ current state, business processes design and functional gaps
  • Guiding customers through the journey of implementing best practices and custom functionalities in order to achieve the desired target state
  • Aligning the Solution Design & Implementation of the CRM solution according to customer requirements
  • Working closely within a team of SAP Solution Architects, Developers, Project Managers and Business personnel to implement the solution;
  • Understanding the integration process between SAP Cloud Solutions and 3rd party business systems
  • Building relationships with clients, management and team members to ensure delivery of proposed solutions
  • Managing customer requirements and being able to understand the business needs
  • Assisting the Business Development/Account Manager representative with explaining the pre-requisites for integration, the solution capabilities and limitations
  • Understanding and negotiating with the customers the boundaries of the standard solution and which are the options in providing around a solution
  • Translating business requirements into a project with feasible functional and technical requirements

Skill set:

  • At least 3 years of experience of implementing CRM solutions regardless of the technology (Salesforce, MS Dynamics, Zoho CRM, HubSpot etc.)
  • Good/Excellent understanding of the Sales and Marketing processes: from advertising/campaigns through lead generation and opportunity management to incentive management
  • Strong knowledge of Business Processes in sales organizations
  • Ability to perform assigned tasks independently and complete deliverables on time
  • Strong verbal and written communication skills
  • Strong presentation skills
  • Strong business acumen – understanding entrepreneurship and business values
  • Fluent English
  • Excellent command of MS Office, MS Excel, MS PowerPoint or equivalent
  • Basic IT background skills

Stand out with:

  • Previous experience with SAP CRM or SAP C4C solutions
  • Knowledge of SAP ECC and other SAP solutions
  • Good command of German language
  • Curiosity and fast learning of new technical components and concepts
  • Motivated self-starter who can operate with little oversight and guidance

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.



ScaleFocus offers IT consultancy and custom software solutions.

We have deep technical expertise in systems integration / business process management, business analytics, mobile development, application modernization, infrastructure virtualization and quality assurance.

Our team believes that collaboration, open communication and integrity are the core ingredients for colleagues’ personal and professional development within ScaleFocus.


Competitive remuneration package

Training and development

Career enhancement

Flexibility with working hours

Transport card or parking lot

Health care coverage for you and your children

Friendly environment, provided by team of great professionals

Sports subscription

After your 4th year:

Car leasing covered by ScaleFocus

Additional pension fund

Additional funding for line insuranse

Kinder garden/educational expenses coverage

If you find the position interesting and would like to apply send us your CV.

Please note that only shortlisted candidates will be contacted for an interview.

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